GAZELO SUPPORT
A question about scripts, scrolling or a purchase? Start with the answers below, or email us directly.
saveo.info@gmail.comInclude the Gazelo version, device model, iOS version and steps that led to the issue. Do not send Apple Account passwords, payment details or confidential scripts.
Check that your devices use the same Apple Account for iCloud, iCloud is enabled for the app, and network access and storage are available. Purchases use your App Store Apple Account, which may differ from your iCloud account. Keep separate copies of important scripts before reinstalling.
Check microphone and speech recognition permissions in iOS settings. Choose Russian or English for the script, and check network and speech resource availability. Close other apps using the microphone and try again. Automatic scrolling works without microphone access.
You get 10 minutes of total active reading time on the device. Time is counted while Play is active, including when voice mode is waiting for speech. Paused time does not count. This is not a daily allowance or a subscription free trial.
Gazelo is designed for iPhone and iPad with iOS / iPadOS 17 or later. Voice mode supports Russian and English. Recognition availability depends on the system, language and installed speech resources.
The app uses Apple Speech. Recognition runs on the device in compatible configurations; otherwise, audio and up to 100 contextual script words may be processed by Apple systems. Gazelo does not create audio recordings or send speech to its own server.
Picture in Picture depends on your device, iOS and the other app. A camera or another app may take the microphone or interrupt the audio session. Test your setup in advance and use automatic scrolling when needed.
Open the access screen in Gazelo and choose Restore Purchases with the same Apple Account. Cancel automatic renewal in Apple subscription settings. Paid access continues until the end of the paid period.
On your device and, with iCloud enabled, in your private CloudKit database. Gazelo has no separate user account or script-storage server. Keep a separate copy of important scripts.
Individual Entrepreneur Hanna Drabysheuskaya
Identification number: 305652889
Registered address: Georgia, Tbilisi, Vake District, Besarion Zhgenti Street, N 49, Floor 1, Apartment N 20
saveo.info@gmail.com